Return Policy

Thaaats Ashley is an intentional creative brand and will do whatever we can do to satisfy everyone of our customers. Most of our creations are customizable, so please feel free to email: with any ideas you may have for your creation(s) because two heads are always better than one! You have 72 hours before an order is fulfilled to receive a FULL REFUND. Once an order has been fulfilled, the SALE IS FINAL and no refund will be permitted.

Defective Item 

If you have received a defective item(s), please email: with your name, order #, & picture and/or video of defective item(s). A return slip will be emailed for safe return of defective item(s) & a replacement will be sent out within 5-7 business days.

Lost Item

Each order fulfilled will have a tracking #. If for any reason your package goes missing, please email: with your name & order number.